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What payment methods do you accept?
RBEAUTY accepts the following payment methods:
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Credit card (Visa/MasterCard)
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Apple Pay/Google Pay
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How do I use my E-Gift Card?
Once you purchase the E-Gift Card, you will receive a QR/voucher code via email which you can apply at checkout.
If you don’t see it in your inbox, please also check your spam or junk folder just in case!
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How do I apply my Discount Code?
All discount codes that you can redeem will be sent via email. To apply the discount, enter the code at checkout before you process your payment.
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Can I use multiple promotion codes on a single order?
One promotional code can be applied per order. Unfortunately, the promotional codes cannot be combined with any other promotions or offers.
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Can I return a promotional item that was on sale for a refund?
Unfortunately, unless the product is expired or damaged sale items cannot be refunded.
In the case when the product is expired/damaged, the product may be EXCHANGED to a new one.
A refund for a sale product will be processed only if the product is out of stock.
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What if I get an allergic reaction to your products?
As with any beauty product that is applied to the skin, reactions can occur. But don’t worry! We are here to help :)
If you are aware that certain ingredients cause allergic reactions, ask for assistance at our store sales assistants, or email us at INFO@RBEAUTY.CO.UK before making an order. You can also check the product descriptions and ingredients list on our website.
We apologise in advance if our products do give you an allergic reaction. Unfortunately, RBEAUTY is not held liable for reactions that you develop and is unable to offer replacement products or refunds. To avoid this from happening, our knowledgeable staff members will always be happy to help and we try our best to consult customers as they tell us what fits their skin type. It is strongly recommended that you test the product on a small area of your skin first if you are unsure.
*If any skin irritation/reaction occurs, please discontinue use and seek medical advice.
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What happens if the product I received is damaged?
Please let the team know ASAP using the contact details below, and after our team member verifies the problem with the product we will arrange a refund or exchange as you wish.
Contact details
Email – INFO@RBEAUTY.CO.UK (Please include your order number and attach a clear photo of the damaged product.)
Phone - 07588613297
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What happens if an item I ordered was out of stock?
In the event that your item is out of stock, our system will automatically proceed with a refund. Depending on your method of payment, it may take up to 5 business working days to appear back into your account.
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Are the products on RBEAUTY 100% authentic?
YES, all our products are 200% authentic!
Whenever you are shopping with RBEAUTY, you can be assured that you are always getting authentic and genuine products that are imported directly from SOUTH KOREA. All products are either sourced from the official brands directly, or from legitimate and trusted distributors.
