• Standard (7-14 days): £6.99 (Free for orders above £55)
• Express (3-5 business days): £15.99 (Free for orders above £150)

At Rbeauti, we source our products directly from South Korea and ship them to the following destinations: USA (except Hawaii), Canada, Australia, UK, Germany, France, India, and the UAE. Orders are processed and dispatched from Monday to Friday, excluding public holidays. Typically, orders are packed, processed, and shipped within 0-3 business days. You’ll receive a confirmation email with tracking information once your order is dispatched, with tracking details available within 48 hours.

If an incorrect shipping address is provided and the items are returned, we will refund the cost of the items but not the original shipping charges. Please verify your address during checkout. If you notice an error, contact us immediately at support@rbeauti.com

We rely on the shipping company’s tracking system to confirm delivery. If the tracking shows that your package has been delivered but you haven’t received it, we consider it successfully delivered and are not responsible for reimbursement or reshipping. We recommend checking with neighbours or around your residence before contacting us.

• Delivery Confirmation: When a package is marked as delivered, the responsibility shifts from us to you.
• Missing Packages: If your package is marked as delivered but not received, consult your local shipping company or property management first.
• Shipping Protection: For added security, we offer an optional Shipping Protection service to cover potential transit issues.
• Holiday Impact: South Korean and receiving country holidays may affect delivery timelines.

The recipient is responsible for any import taxes, customs duties, and fees. Customs clearance can cause delays, and all associated costs must be borne by the recipient.

We offer optional Shipping Protection covering transit damage, loss, and theft reported within 24 hours of delivery. Coverage limits are based on currency and country, with specific terms for claims, including required evidence and timely reporting.

For tracking and shipment specifics, refer to your country's national mail carrier:

• USA: USPS
• Canada: Canada Post
• Australia: Australia Post
• UK: Royal Mail and Evri
• Germany: Deutsche Post
• India: DHL
• France: La Poste

For queries or concerns, please reach out to us at support@rbeauti.com